Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to support the coordination and delivery of meaningful projects that connect financial services with up-to-date technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun.
About the team
You will be part of our Application Excellence team, working closely with Clients, Business stakeholders, and Incident Management teams to provide Level 3 production support for critical applications. You will analyse code, architecture and business requirements to troubleshoot issues, implement enhancements and ensure solutions align with product standards. Collaborating with Subject Matter Experts and Architects, you will drive root cause analysis, recommend design improvements and deliver high-quality changes that enhance application stability, performance and user experience.
What You will be doing
Accountable for ownership of client’s needs and requests.
Complete client maintenance as requested,
ensuring verification of changes with quality and accuracy. Prepare for and attends established client issues calls.
Participate in or facilitate internal and external meetings, assists in research, fact finding and in preparing proper documentation. Prepare for and attends established development meetings. Document and maintain any communication with clients.
Able to determine impact across component lines of development, issues or client requests. Facilitates knowledge transfer between ongoing projects and client issues to ensure components are meeting client and TSYS needs. Help determine alternatives to meet client needs or increase revenue opportunities for TSYS. May represent department in various focus groups.
Understand and consult on system design, utilization and availability of value-added products and is able to offer product alternatives. Understand client’s strategic needs
Keep current on sys