About NCR VOYIX
NCR VOYIX CORPORATION (NYSE: VYX) IS A GLOBAL PLATFORM-POWERED LEADER IN UNIFIED
COMMERCE FOR SHOPPING AND DINING. COMBINING A VERSATILE, INTELLIGENT PLATFORM
WITH END-TO-END PAYMENTS CAPABILITIES AND SERVICES DEVELOPED THROUGH ITS DEEP
INDUSTRY EXPERIENCE, NCR VOYIX EMPOWERS RETAILERS AND RESTAURANTS TO ACCELERATE
NEW POSSIBILITIES FOR THEIR OPERATIONS, EXPERIENCES AND BUSINESS OUTCOMES. NCR
VOYIX IS HEADQUARTERED IN ATLANTA, GEORGIA, AND SERVES CUSTOMERS IN MORE THAN 35
COUNTRIES WORLDWIDE.
Key Responsibilities:
* Provide support and troubleshooting for Genesys-related issues.
* Configure and manage users, roles, permissions, and divisions to ensure
secure access control.
* Configure and manage ACD skills, groups, and queues.
* Analyze reports and call trends to investigate call-related issues.
* Assist with DID mapping, extensions, and number management.
* Document configurations, procedures, and troubleshooting steps.
* Configure and support dynamic prompts and policies.
* Review audit logs and Genesys logs for troubleshooting and root cause
analysis.
* Utilize Genesys Reporting and Analytics for investigation and reporting.
* Troubleshoot and analyze call routing and routing logic.
* Support and troubleshoot Microsoft Teams Calling and softphone-related
issues.
* Perform call testing and validation using Cyara.
* Manage and track incidents, service requests, and changes through ServiceNow.
* Troubleshoot inbound and outbound calling issues, caller ID, ANI/DNIS,
transfers, and call forwarding.
* Coordinate with L2, L3, vendors, and carriers for issue resolution and
escalations.
* Support queue, user, and telephony configuration changes in Genesys Cloud.
* Assist in diagnosing telephony, routing, and carrier-related issues through
log and call analysis.
* Maintain operational documentation, SOPs, and knowledge articles.
Skills Required:
* Genesys Cloud Administration and Support
* Microsoft Teams Calling
* ServiceNow (SNOW)
* Cyara Testing
* C
📌 Network Engineer I (Chennai)
🏢 NCR
📍 Chennai