Overview
Enterprise Service Management (ESM) is a key foundational lever to achieve Financial Planning key priorities efficient and effective service delivery to PepsiCo businesses globally, for all sectors, with outstanding user experience. This role is a key member of the team responsible for implementing the ESM solutions for Financial Planning (FP). To enable this purpose, ESM is implementing multiple technology platforms, including ServiceNow, as a service delivery platform across multiple business functions. The objective of the role is to support Global ESM lead in deploying ESM Frameworks, Knowledge Management (KM), foundational processes, Service performance management and Service portfolio management.
The Enterprise Service Management Business Analyst for Financial Planning is responsible for partnering with ESM Lead for FP to manage requirements related to ESM solutions for global FPT org. The role drives gathering service-related requirements, partnering with ESM CoE (Center of Excellence) and IT teams to implement the requirements for the Financial Planning function.




The role will work with the FP ESM & KM Lead to manage the ongoing continuous improvement of the service management process and solutions.
This role has 80% focus on ESM and 20% focus on KM.
Responsibilities
As an ESM and KM Analyst your responsibilities would consist of:
ESM:
Elicit, model, and maintain all requirements for implementation of service management solution(s) across Financial Planning function in GCC, and partner with the FP ESM & KM Lead to prioritize.
Support design, development, testing and implementation of enterprise service management solution on ServiceNow platform and provide input into a unified ande intuitive employee centric experience for FP teams
Monitor ongoing backlog of service management requirements & enhancements across FPT to ensure alignment with ESM program priorities.
Work with FP ESM & KM Lead, FP Service delivery teams, ESM CoE (Center of Excellence) team to

📌 Service & Knowledge Mgmt Analyst (India)
🏢 PepsiCo
📍 India