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City Lead
Work Dynamics
What's this job involves
ROLE AND RESPONSIBILITIES
OVERALL ROLE
This position is responsible for the end-to-end Occupant and Guest Experience within the
assigned portfolio, with the focus on providing outstanding Experience in the Workplace. With
Experience at the core of the gearing of the service delivery, workplace activities need as
human-centric and engagement focused as possible, with team management, site operations,
service contracts, sourcing,



procurement and financial decisions made with this ultimate target of
Delight in mind, while maintaining safe working practices throughout all we do.
The role acts as point of contact for the client Global Real Estate (“GRE”) client team regarding
Workplace activities of all buildings at City Level and supports account initiatives by driving consistent
implementation and delivery. A key aspect of this role is engagement, interfacing not only with
GRE, but also other service partners such as Security and Amenity Services, with Landlords as
relevant, along with the lines of business and occupants as the ultimate service recipients.
MAJOR RESPONSIBILITIES
Transforming to the Workplace Team of the future
Develop existing and bring in new talent and capabilities into the Workplace Experience
Team
Introduce technology and digital platforms to enable Workplace Experience team to be
mobile and present on the occupant floors
Develop an active and visi

📌 City Lead (Bengaluru)
🏢 JLL
📍 Bengaluru