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About our Team
Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and supports a more personalized and localized healthcare experience. All for the benefit of every patient.
About the Role The Academic Success Manager (ASM) is responsible for driving adoption, retention, and growth across a portfolio of academic institutions. The role combines three critical strengths — learning design and pedagogy, deep customer knowledge, and product fluency — and makes the connections between them explicit to every stakeholder. Working proactively rather than reactively, the ASM ensures each institution realises measurable teaching and learning value,



from onboarding through renewal and expansion.
Key Responsibilities
Customer success & account growth
· Own account health and act proactively — anticipate problems before they arise and address adoption risk long before renewal.
· Front-load effort in the first 90 days of new business onboarding or post-renewal, and begin renewal conversations at least six months in advance.
· Maintain a transparent engagement and growth plan for each account, including upsell opportunities, new departments, and additional product fits positioned in a way leadership can approve.
· Use usage data and pattern recognition to detect warning signs early and drive action when adoption is slow.
Relationship management & stakeholder engagement
· Build trust across multiple levels — Deans, programme leads, unit coordinators, and individual educators — working both top-down and bottom-up.
· Coordinate misaligned internal stakeholders (facu

📌 Academic Success Manager (Chennai)
🏢 Elsevier
📍 Chennai