? Role Summary
The L2 Storage Administrator is responsible for day-to-day operations, monitoring, troubleshooting, and optimization of enterprise storage and SAN fabric infrastructure, ensuring high availability, data protection, and SLA compliance across on-prem and cloud environments.

?️ Key Responsibilities
1. Operations & Monitoring

Perform daily monitoring of storage and backup jobs, ensuring successful completion and SLA adherence
Track storage utilization, capacity, and performance metrics
Generate operational reports on storage service health and capacity usage

2. Incident & Problem Management

Troubleshoot OnPrem and Azure storage, SAN/NAS, and backup failures and restore services within SLA
Perform root cause analysis (RCA) for recurring issues
Handle Major Incident (MI) calls and escalations (common L2 ownership – based on enterprise practice)

4. Storage Administration

Manage storage arrays, volumes, LUNs, and storage pools
Perform capacity planning and allocation
Support SAN/NAS provisioning, upgrades and migrations




Multi-vendor case management & coordination
SAN Fabric Configuration, upgrade & troubleshooting

5. Configuration & Change Management

Implement configuration changes, patching, and upgrades
Perform impact analysis and risk assessment before changes
Follow ITIL processes for Change & Release management

6. Automation & Optimization (Important for your org)

Execute and maintain automation scripts (Ansible, PowerShell, etc.)
Support optimization initiatives like deduplication, compression, encryption
Reduce manual effort (TOIL) through automation

7. Security & Compliance

Enforce access control, encryption, and security policies
Ensure systems comply with audit requirements (SOC2, HIPAA-like environments)
Participate in backup immutability and ransomware protection initiatives

8. Documentation & Process Adherence

Maintain SOPs, knowledge articles, and setting documentation
Update runbooks for incident resolution and operational pro

📌 Senior Service Engineer (Hyderabad)
🏢 providence
📍 Hyderabad