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Job Category
Enterprise Technology & Infrastructure
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.
This role focuses on delivering high-quality documentation for admin and end-user audiences across multiple Salesforce products, clouds, and technologies — including help articles, release notes, in-app assistance, Trailhead content, and setup guides.




Responsibilities
Plan, deliver, and maintain content across multiple product areas, clouds, or technologies simultaneously.
Proactively audit existing content against AI-readiness standards, prioritize improvements based on impact and usage, and document findings for team-wide awareness.
Evaluate and improve information architecture across existing content sets — considering how IA decisions affect AI surfacing and retrieval.
Independently select and use AI tools without guidance; consistently apply AI tools to routine work in ways that demonstrably improve efficiency or quality.
Critically evaluate AI-generated output against quality, style, and accuracy standards; exercise ethical judgment on accuracy, tone, and trustworthiness before publication.
Articulate where human judgment about customer behavior, product context, and content quality adds value that AI-generated content cannot replicate

📌 Senior/Staff Technical Writer (Hyderabad)
🏢 salesforce
📍 Hyderabad