Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
Qualys, a leading cybersecurity firm, is seeking an experienced Lead/Senior Technical Support Engineer for Security Applications to promptly resolve global customer and partner service requests. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical issues, provide top-tier support, and contribute to world-class assistance.
Responsibilities:
Promptly resolve global customer and partner service requests in a highly secure environment.
Collaborate with cross-functional teams for high customer satisfaction.
Provide support via phone, email, and MS Teams for Product modules over the SaaS platform.
Ensure friendly, professional customer interactions throughout the service lifecycle.
Act as the main point of contact for technical issues, collaborating directly with Development and QA teams.
Thrive in a challenging and dynamic setting,



delivering world-class support and technical solutions.
Qualifications:
5+ years of technical support experience.
Experience in Vulnerability Management and Web Application Security/Firewall application support.
In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge.
Strong foundation in Windows and/or solid Linux/Unix experience in an enterprise workplace.
Familiarity with common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.
Outstanding troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Bachelor of Science in Computer Science or equivalent experience.
Networking:
OSI Layer understanding.
Knowledge of broadcast domain vs. collision domain.
Familiarity with different records zones in DNS and how it works.
Understanding of SSL Handshake and TCP/IP Hands

📌 Lead Technical Support Engineer (Pune)
🏢 Qualys
📍 Pune