Digital Core Assurance Consultant – Communications & Media
Management Level: Analyst /Consultant / Team Lead
Location: Bengaluru / Gurugram / Pune / Mumbai / Remote options available
Travel: As per project requirements
Role Overview
As a Digital Core Assurance Consultant, you will work with clients in the Communications & Media industry to design, shape, and deliver assurance transformation programs. You will leverage your consulting expertise, telecom assurance domain knowledge, and familiarity with digital platforms (e.g., ServiceNow) to drive value through operational maturity, automation, and process optimization.
Key Responsibilities
Consulting & Transformation Delivery
Lead or support client engagements focused on assurance maturity improvement, process re-engineering, and platform adoption
Conduct as-is / to-be assessments of assurance functions such as Fault, Performance, and Workforce Management
Support definition and design of end-to-end assurance frameworks including Experience Management, Service Operations, and Connectivity Management




Solutioning & Platform Enablement
Translate assurance use cases into ServiceNow platform capabilities (e.g., AIOps, CMDB, FSM, ITOM, Service Assurance modules)
Define business requirements, functional workflows, and impact analysis across assurance layers
Collaborate with platform teams to design solution blueprints and integration flows across BSS/OSS
Client Interaction & Stakeholder Engagement
Engage with telecom clients, operations teams, and business stakeholders to identify key pain points and improvement areas
Conduct workshops, capability maturity assessments, and transformation roadmap sessions
Develop executive-level presentations and contribute to RFPs / proposals
Practice Development & Knowledge Sharing
Contribute to internal asset development: accelerators, maturity models, process maps, and reference architectures
Stay current on emerging technologies and trends (e.g., GenAI in Assurance, predictive maintenanc

📌 GN-I&E-Comms and Media-Digi core Consultant (Bengaluru)
🏢 Accenture
📍 Bengaluru