Job Description:
Role Summary
The Customer Master Data Lead serves as the organization’s escalation point for complex customer master data decisions, protecting the integrity of the customer golden record by resolving ambiguous, conflicting, or high-impact issues related to ownership, hierarchy, critical attributes, duplicates, and account relationships.

The role applies governance standards, business context, and sound judgment to determine the right path forward when standard processes do not provide a transparent answer, partnering across Sales, Customer Service, Marketing, Finance, IT, and Digital to keep customer data accurate, scalable, and aligned with enterprise needs.
Key Outcomes
Maintain accurate and trusted customer golden records.
Work through customer master data matters that prove too complex for existing processes.
Ensure customer hierarchies, ownership assignments, and critical attributes are consistently managed.
Resolve data conflicts that impact multiple teams, systems, or business processes.
Prevent the introduction of inaccurate, duplicate,



or conflicting customer data.
Enable reliable reporting, customer management, and operational execution through sound data stewardship.
Core Responsibilities
Customer Data Governance
Act as a critical escalation point for complex customer master data issues and disputes.
Make governance-based decisions regarding customer structure, hierarchy alignment, duplicate management, and critical customer attributes when standards do not provide a clear answer.
Exercise independent judgment to resolve ambiguous or conflicting customer data scenarios while balancing business needs, enterprise standards, and long-term data integrity.
Document and communicate significant governance decisions that impact customer data standards.
Data Stewardship & Decision Management
Evaluate and resolve complex customer data issues that require interpretation beyond standard procedures.
Determine appropriate customer hierarchy structures and

📌 Customer Master Data Lead (Delhi)
🏢 Pentair
📍 Delhi