Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.
Must have skills : OpenText Documentum
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective troubleshooting and problem resolution.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.




- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional teams to ensure timely resolution of application issues.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Monitor system performance and recommend improvements to optimize application stability and efficiency.

Skilled & Technical Skills:
- Must To Have Skills: Proficiency in OpenText Documentum.
- Experience with content management systems and enterprise document management solutions.
- Strong troubleshooting skills to diagnose and resolve software issues effectively.
- Ability to work with complex system architectures and integrate multiple software components.
- Familiarity with system monitoring tools and incident management processes.
- Excellent communication skills to collaborate with diverse t

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru