About Us : Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry. At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind outstanding ideas And great ideas drive progress.
Key Authorities :
Accountable for delivering net invoicing across Energy Capital Sales business
Local Pricing Process Owner, ensuring effective price management and consistency
Drive in implementing new business initiatives to enhance profitability and efficiency
Drive in ensuring Process governance, Discount approval management in CRM
Taking advance actions of material or equipment based on LOA
KPIs :
Achieve energy revenue growth by meeting net invoicing forecasts.




Ensure effective execution of orders and order fulfillment (OFTLd).
Implement annual price management processes to secure desired local margins.
Deliver prompt response times for both transactional and non-transactional quotes to strengthen customer satisfaction and sales performance.
Performance Dimensions and Key Responsibilities :
1. Ensuring Quote & Order Execution Process -
Lead Customer sales support team to achieve business goals by providing prompt response to customer needs
Effective execution of Order execution and OFTd
Ensure customer sales support is actively supporting Regional Sales and is taking responsibility for the quotation.
2. Price Management -
Implement TP process for creating & updating customer price lists, discount matrixes in discount tool
Support Business for reviews & pricing decisions
Support business in implementing rate contracts for customers & distributor
3. Internal coordination and networking -
​Deve

📌 Customer Sales Support Manager (Pune)
🏢 Alfa Laval
📍 Pune