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Team Overview
We are seeking an experienced Senior Application Support Analyst to join our 24x7 production support team. The ideal candidate will have strong hands-on expertise in supporting applications hosted on cloud platforms, on-prem and containerized environments (Docker, Kubernetes), along with deep proficiency in Linux, SQL, and automation.
In this role, the candidate will own end-to-end incident management, lead major incident bridge calls, and act as a key escalation point for complex production issues. The role requires strong analytical and troubleshooting skills, with the ability to perform root cause analysis and drive permanent fixes to improve system stability.
The Senior Analyst will be responsible for overseeing batch job execution, monitoring application health, and automating repetitive operational tasks using shell scripting or other tools. Additionally, they are expected to proactively identify areas for improvement, optimize processes, and contribute to operational excellence.




Strong communication and stakeholder management skills are essential, as the role involves coordinating with cross-functional teams, external vendors, and business stakeholders, ensuring timely resolution and explicit status updates during critical incidents.
The candidate will also mentor junior team members, ensure adherence to ITIL processes, and contribute to documentation, runbooks, and knowledge-sharing initiatives, supporting continuous improvement within the team. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview And Core Responsibilities
Role Summary
We are looking for an experienced Senior Application Support Analyst to support and maintain TransUnion’s mission-critical production environment in a 24x7 model. The role requires strong expertise in production support, incident lead

📌 Sr Analyst, Applications Support (Chennai)
🏢 TransUnion
📍 Chennai