COMPANY OVERVIEW
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.​
OVERVIEW
Own day-to-day customer operations for assigned General Mills customers, serving as a key contact for order management and service issue resolution. Partner with Field Sales, Supply Chain, logistics teams, and customer representatives to resolve issues accurately, maintain service levels, and improve end-to-end process efficiency. This role offers the opportunity to make a direct impact on customer experience and supply chain performance. This job requires to work in 3.30PM-12:30AM shift.
KEY ACCOUNTABILITIES




• Manage customer orders and related transactions accurately and within defined service timelines.
• Investigate and resolve issues related to order processing, product or service delivery, returns, and refunds.
• Respond to customer inquiries through phone, email, and chat with explicit, professional communication and timely follow-through.
• Escalate complex issues with complete background information and coordinate with the appropriate teams through resolution.
• Maintain accurate customer interaction and transaction records in relevant systems; use data to identify recurring issues and trends.
• Collaborate with Field Sales, Supply Chain, logistics, and customer teams to improve processes, efficiency, and customer satisfaction.
MINIMUM QUALIFICATIONS
• Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
• 3–5 years of experience in customer operations, order management, customer service, or supply chain operations.
• Working knowledge of Microsoft O

📌 Customer Operations Specialist (Mumbai)
🏢 通用磨坊股份有限公司
📍 Mumbai