At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.
Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.
Purpose of the role
Acts as a Subject Matter Expert for Lead Logistics operations across 3PL, 4PL, and DCM processes, driving customer experience, process stability, KPI governance, and continuous improvement through standardization, automation, and data-driven insights.
You will be Responsible for:
Owning end-to-end Lead Logistics operations post-booking, including shipment execution,



documentation, visibility, and reporting across 3PL, 4PL, and DCM workflows.
Managing complex operational scenarios, exceptions, and customer escalations while ensuring data accuracy and a seamless customer experience.
Acting as the Subject Matter Expert (SME) for shipment visibility, milestone tracking, vendor coordination, and customer-specific requirements.
Driving KPI governance across quality, productivity, timeliness, and SLA adherence, while monitoring performance trends and customer outcomes.
Leading root cause analysis (RCA) for process gaps and recurring issues, ensuring effective implementation of corrective and preventive actions.
Collaborating with Customer Service, FinOps, and cross-functional teams to ensure smooth supply chain execution and reporting.
Supporting onboarding, transitions, migrations, hypercare, and stabilization of current business and processes.
Identifying and de

📌 Lead Logistics Operations (Chennai)
🏢 A.P. Moller - Maersk
📍 Chennai