Key Responsibilities

Drive branch business by achieving gold loan disbursement and revenue targets.
Acquire recent customers and maintain relationships with existing customers.
Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
Ensure accurate gold appraisal and valuation as per company policies.
Monitor portfolio quality, collections, overdue accounts, and NPAs.
Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
Lead, train, and monitor branch staff to improve productivity and service quality.
Handle customer grievances and deliver excellent customer service.
Maintain branch security, vault management, and operational controls.

Required Skills

Sales and business development
Team leadership
Gold loan operations and branch management
Customer relationship management
Risk and compliance management
Communication and problem-solving skills

Eligibility

Graduate in any discipline (MBA preferred).
Typically 5–10 years of experience in Gold Loans,

📌 BM-Adoni (India)
🏢 Aditya Birla Capital
📍 India