Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Unified Communication and Collaboration Implementation
Valuable to have skills : NA
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing delivery processes, and promptly addressing any issues that arise to maintain system reliability and performance. Collaboration with various teams to coordinate operational activities and support service continuity is a key aspect of the daily routine, along with documenting processes and contributing to improvements in operational workflows.
Key Competencies
Messaging Administration
Collaboration Technologies
Microsoft 365 Administration
Exchange Management
Conferencing & MTR Support
Automation & Scripting
IT Service Management
Communication & Collaboration
Roles & Responsibilities
Administer and support enterprise messaging environments including:
Microsoft Exchange On-Premise
Exchange Online
Manage and support Microsoft 365 collaboration platforms and services.
Administer and support Microsoft Teams Rooms (MTR) and conferencing infrastructure.
Configure and troubleshoot mail flow, connectors, mailbox management, transport rules, and messaging security.
Support Microsoft Teams, SharePoint Online, OneDrive, and related M365 services.
Manage conferencing devices, meeting room technologies, and collaboration platforms.
Develop and maintain automation scripts using PowerShell.
Support automation and orchestration initiatives using Ansible.
Monitor end-user experience and collaboration platform performance