Job Description: Product Consultant – Air Cargo

Role: Product Consultant – Air Cargo

Location: [Trivandrum / Kochi]

Experience: 5–10 years

Employment Type: Full time

Travel Required :Yes

About the Role

We are seeking an experienced Product Consultant with strong air cargo domain
expertise to work closely with airline cargo customers across the solution
lifecycle — from pre-sales and solutioning through implementation, adoption, and
ongoing engagement. The role bridges business and technology: you will translate
customer cargo operations and commercial requirements into product capabilities,
drive fitment discussions, and guide clients toward best-practice adoption of
the product.

Key Responsibilities
* Engage with airline cargo customers to understand business processes,
operational pain points, and strategic objectives across sales, capacity,
operations, revenue accounting, and mail/ULD management.
* Conduct product demonstrations, workshops, and gap-fit analyses; map customer
requirements to product functionality and identify configuration vs.




customization needs.
* Support pre-sales activities including RFP/RFI responses, solution proposals,
effort estimation inputs, and executive presentations.
* Act as the functional/domain lead during implementations — requirement
validation, solution design reviews, UAT support, cutover readiness, and
post-go-live stabilization.
* Advise customers on industry best practices, IATA standards and initiatives
(e.g., ONE Record, e-AWB, Cargo iQ milestones, DGR compliance), and process
re-engineering opportunities.
* Work with product management and engineering teams to channel customer
feedback, define enhancement requests, and contribute to the product roadmap.
* Prepare functional specifications, business process documents, training
material, and customer-facing collateral.
* Build trusted-advisor relationships with customer stakeholders from
operational users up to senior leadership.

Required Skills & Experience
* 5+ y

📌 Product Consultant_iCargo (India)
🏢 IBS Software
📍 India