Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.
We are scaling rapidly, driven by a strong product and exceptional merchant experience. We achieved :3x growth in 2024, followed by nearly 3x growth again in 2025. Looking ahead, we are building the team and foundation to drive another 2x growth in 2026 as we accelerate toward our $50M goal.
Our DNA:
High Agency action over instruction
High Ethics trust is the foundation
Positive Attitude solutions over excuses
Impact-Driven if it doesn't move the needle, it doesn't matter
About The CSM Role
You will manage and grow relationships with high-growth DTC brands in Europe. As part of a small, rapid-moving team, you will work closely with founders, product, and sales to drive NPS, product adoption, and referrals. Merchant success and experience will be your primary focus.
Responsibilities
Own Merchant NPS, retention,
product adoption, and revenue expansion via referrals
Manage client relationships end-to-end and drive measurable business impact for merchants
Monitor client performance, share actionable insights, and support throughout their journey
Collaborate with marketing on case studies, merchant stories, and product use-case promotion
Build deep understanding of DTC/e-commerce and represent Loop in communities and social channels
Ideal Profile
3-5 years of experience in customer success or client-facing roles
Strong communication skills and comfort with Excel
Solution-oriented, proactive, and enjoys talking to people
High ownership mindset, diligent, and growth-driven
SaaS experience preferred but not required
Perks
Annual Leaves
Free lunch and snacks
Annual company retreat
Insurance