As Indias largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.
About the Job:
As an Assistant Manager - Telesales, you will play a key role in driving sales operations, ensuring efficient processes, and maintaining high levels of customer and employee satisfaction. You will be responsible for managing a team, optimizing sales performance, and collaborating with clients to achieve business objectives. This role demands a strong sales acumen, leadership skills, and the ability to work in a fast-paced workplace.
Roles and Responsibilities:
- Seamlessly manage operations to ensure timely SLA delivery while maintaining high levels of employee and customer satisfaction.
- Drive B2C sales for insurance products (Health, Motor, Life).
- Establish and manage client relationships, ensuring strong engagement.
- Organize resources, set goals, and develop strategies to optimize sales performance.
- Monitor and document staff schedules, attendance, and productivity.
- Conduct weekly and monthly client meetings to understand expectations and provide updates.
- Ensure resolution of audit-related issues.
- Identify and drive process improvements.
- Coach and mentor team leads for better team management.
- Address and resolve internal customer queries.
- Act as the key point of contact for business-specific queries and challenges.
- Take on special projects based on business needs.
ISMS Responsibilities:
- Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
- Provide technical consulting assistance to Function Heads so that information systems ca
📌 Assistant Sales Manager (Chennai)
🏢 Policybazaar.com
📍 Chennai
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