Global Operations Director

Location: India (Remote-First)
Employment Type: Full time

Role Summary

SkillUp Technologies is hiring an Operations Director to scale and modernize the company's global operating model, with a specific mandate to drive AI adoption across functions — not within any single team's output, but in how teams work day to day. This leader will build the processes, metrics, and change management approach that help SkillUp use AI to simplify work, speed up decisions, and improve productivity company-wide, partnering closely with the COO and functional leaders across the US, India, Portugal, and other locations.

Key Responsibilities

Global Operations Leadership
- Partner with the COO to design and run the company's global operating model across all locations.
- Build operating cadences, governance structures, and reporting that improve visibility and execution across distributed teams.
- Identify and resolve operational gaps and process breakdowns across functions.
- Improve handoffs between sales, client success, content development, delivery, and finance.





AI Adoption Across the Organization
- Own the company-wide plan for adopting AI in day-to-day operations, including resource planning, project tracking, reporting, and workflow automation.
- Identify practical, high-value AI use cases across functions and pilot them with the relevant teams.
- Lead the change management required for teams to actually adopt new AI-enabled tools and workflows, not just pilot them.
- Partner with IT, data/AI, and function leaders to select, roll out, and scale AI tools responsibly.
- Track adoption rates and measure the business impact of each AI initiative.

Process and Performance Management
- Document and standardize core business processes (SOPs, RACIs, process maps).
- Build dashboards and metrics for capacity, utilization, delivery health, and cost.
- Use data to flag performance trends, resource constraints, and delivery risk to leadership.
- Support busi

📌 Director Global Operations (New Delhi)
🏢 Skill-Up Technologies
📍 New Delhi