Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced skilled to join our team in the role of Manager - Global Private Banking Operations
In this role, you will:
Manage and provide general oversight to Makers & Checkers. Oversee performance for the teams to maintain a high level of accuracy and compliance with statutory and service level requirements.
Proactively identify opportunities to improve customer service/journey and increase productivity (efficiency & Quality).
Responsible to proactively understand and manage risk, issue escalation and timely closure.
Ensure team meets targets on productivity and accuracy as per the targets and metrics defined for the process.
Conduct team meeting / team activities and work towards sustaining team spirit.
Assist AVP with managing day-to-day operations and support peers on process if needed.
Ensure that the process related procedures are implemented as per the process manuals.
Strong implementation skills and stakeholder management.
Managing operational contingency requirements on an ongoing basis. Meeting the tactical and strategic priorities of the business By managing, setting objectives, developing, motivating teams and ensuring that people management techniques are effectively employed for all staff.
Managing the rewards and recognition for the team. Ability to manage resources of the unit and structure in the m