We are now hiring for Delivery Director – Service Now Experience Required: 18–20 years in IT services, with significant experience in Service Now delivery and practice leadership Location: Bangalore, Pune Role Summary The Delivery Director will own end-to-end delivery for Service Now engagements, ensuring quality, profitability, and client satisfaction across multiple projects/accounts. The role requires a robust blend of technical credibility in Service Now, delivery governance, people leadership, and client relationship management. Key Responsibilities Own overall delivery accountability for Service Now programs across multiple clients/accounts, ensuring on-time, on-budget, quality delivery. Act as the primary escalation point for delivery issues, working closely with clients, account leadership, and technical teams to resolve risks proactively. Drive governance through structured reviews, SLAs, KPIs, and delivery metrics; ensure compliance with delivery frameworks and quality standards. Manage P&L; responsibility for assigned accounts/projects including revenue, margins,



and utilization. Build, mentor, and retain a strong delivery team including project managers, architects, and technical leads. Partner with sales and pre-sales teams on solutioning, estimation, and proposals for new and expansion opportunities. Ensure adherence to Service Now best practices, ITSM/ITOM/ITBM/CSM (or relevant module) standards, and platform governance. Drive continuous improvement, automation, and reusable delivery assets/accelerators across engagements. Manage stakeholder relationships at CXO/senior client level, ensuring trust and long-term partnership. Support hiring, capacity planning, and resource allocation across the Service Now practice. Required Skills & Experience18–20 years of overall IT services experience, with at least 8–10 years focused on Service Now delivery/program management. Proven experience managing large, multi-workstream Service Now engagements (ITSM, ITOM, IT

📌 Senior Servicenow Delivery Director (Pune)
🏢 Syncarp
📍 Pune