Location Name: Pune Corporate Office - Weikfield

Job Purpose

Objective is to create a virtuous cycle of improvement in our product & process to increase ease for our DMS Field team to run their daily activities.

Ensuring timely execution of campaigns along with the governance checks.
Ensuring timely communication to stakeholders on project deliverables
Campaign performance Analysis post execution for process optimization and effective communication
Preparation of management MIS on various communication projects and deliveries.
Understanding of all business requirements will be an added advantage
Preparation of management MIS on various communication projects and deliveries
Understand change requirements and evaluate to take decision on selection of processes for automation based on impact and extent of change.

Duties And Responsibilities

Communication planning and executing the campaigns within well-defined TAT.
Governance checks in all the campaigns with end-to-end scenarios is mandatory to avoid escalations
Robust technology adoption,



project delivery and domain experience in Debt Management services
Responsible for managing & defining solutions for business requirements with respect to system fitment with keeping operational process in center
KPI development and monitoring
Managing Communications (All communication channels) for DMS.
Script development for all communication as per business use cases.
Liaison with external and internal stakeholders for campaign development, white-listing and management.
Execution of Notification, Email, Whatsapp, Voice Bot and SMS campaigns for higher digital payment penetration

Key Decisions / Dimensions

To execute cross-functional digital projects maintain and manage agreed timeline
To Improve campaign efficiency by continuously analyzing campaign performance

Major Challenges

To execute cross-functional campaigns as per agreed timeline and in-line with regulatory, legal & compliance guidelines.
To execute all the commun

📌 Deputy Manager (Pune)
🏢 Bajaj FinServ
📍 Pune