Role Overview:
We are looking for a proactive and customer-focused Customer Care Executive to manage participant and client queries across our running events. This role is critical in ensuring a smooth experience for runners, partners, and stakeholders before, during, and after races.

Key Responsibilities:
Handle and resolve customer queries received via email and phone calls in a timely and qualified manner

Manage tickets and communications using Freshdesk or similar customer support software

Maintain accurate customer and client records and ensure proper follow-ups

Coordinate with internal teams to resolve event-related issues

Prepare basic reports on queries, resolutions, and response timelines

Support on-ground customer coordination during race events when required

Requirements:




Prior experience in customer support or client handling preferred

Familiarity with Freshdesk / CRM / ticketing tools

Strong communication skills (verbal & written)

Organized, calm under pressure, and solution-oriented

Comfortable with travel during the running season for race-day support

Work Structure:
6-day work week

2 days Work From Home (basis operational requirements)

Travel required during race seasons

Why Join Us:
Be part of India’s growing running ecosystem and work closely with large-scale endurance events across the country.

📌 Customer Care Executive (Mumbai)
🏢 India Running
📍 Mumbai