Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users..

As part of our fast growing pace, we are currently looking for Customer Support Engineers to become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring high level of customer satisfaction. The individual should have robust technical skills and an analytical mind to research, diagnose and resolve the issues raised by the Customers. Should be team player capable of collaborating with the Product, DevOps, and Engineering teams.

Responsibilities:




Product & Domain Expertise – Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer.
Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potentials risks.
Roll up your sleeves – Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs.
Customer Advocacy – Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.
Collaborate with internal teams – Work closely with customer success, development and product teams in different time zones to add

📌 Customer Support Engineer (India)
🏢 Zimperium
📍 India