About Us

Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to improve how companies look at customer communication. Read our growth story here.

Location: Bengaluru (primary) or Gurgaon + travel required (customer sites)

Role summary

You will own end-to-end delivery of enterprise Voicebot/Contact Center projects—driving execution from kickoff to go-live and steady-state performance, across multiple systems and stakeholders. You’ll be the “single-threaded owner” for program plans, risks, dependencies, timelines, and customer communication—while partnering with FDEs for technical implementation and solutioning.




A robust working knowledge of SIP is mandatory (SIP is the signalling protocol commonly used to initiate/modify/terminate VoIP sessions). (RFC Editor)
Note: This is not an Engineering Manager role (no people management); it’s a delivery + customer outcomes TPM role working closely with FDEs and cross-functional engineering teams.

Key responsibilities

Program ownership & delivery execution
Own project plans, milestones, RAID logs (Risks/Assumptions/Issues/Dependencies), and delivery governance for multiple concurrent customer deployments.
Drive structured execution: kickoff → requirements/workshops → solutioning → integrations → UAT → production go-live → hypercare → handover.

Customer-facing leadership
Run customer-facing ceremonies (status calls, technical deep-dives, escalation calls), manage expectations, and keep stakeholders aligned on scope, timelines, and acceptance criteria.
Travel to customer sites for workshops, cutovers, and escalations when needed.

So

📌 Technical Project Manager-AI Delivery (Bengaluru)
🏢 Exotel
📍 Bengaluru