Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is transparent: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Key Responsibilities
Design and develop Agentic AI systems (multi-step reasoning, tool use, orchestration) that integrate natively into client applications and workflows.
Build, fine-tune,
and evaluate ML/LLM models using established ML training platforms and pipelines.
Collaborate directly with client stakeholders and engineering teams to gather requirements, scope solutions, and translate business problems into AI-driven technical designs.
Integrate agentic workflows with client-native applications via APIs, SDKs, and platform-specific tooling (web, mobile, or enterprise systems).
Implement RAG pipelines, vector databases, and prompt/context engineering strategies to improve agent accuracy and reliability.
Own model/agent evaluation — defining metrics, running experiments, and iterating based on performance and client feedback.
Ensure solutions are production-ready: focus on scalability, latency, observability, cost, and security of deployed AI systems.
Work cross-functionally with data engineering, product, and QA teams to ship reliable, well-tested AI features.
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📌 Assistant Manager (India)
🏢 WNS
📍 India