Position Purpose

Managing customer orders and customer enquiries while highly driving efficiency and accuracy.

This position is responsible for…
- Timely and accurate entry of Orders into SAP to ensure customer satisfaction
- Support customer order queries across all ordering method types (phone, email, web portal and EDI)
- Meet set KPIs ensuring all performance targets are achieved
- Identify and help drive business opportunities to improve efficiency and service with our customers, internal business and stakeholders
- Attending to Inbound calls and emails in a prompt and professional manner

Key Accountabilities
- Support strategies, processes, systems use, procedures and schedules to enhance customer service capability whilst ensuring costs stay within budgeting restraints
- Follow directive of Orders Team Leader
- Complete all tasks and duties as reasonably requested by your Team Leader
- Ensure systems and processes serve the best interests of Lactalis and our customers through minimizing waste and finished good write offs whilst enhancing customer service




- Help develop and implement customer service metrics that assist in managing performance
- Actively seek out opportunities to enhance customer service, logistics and distribution capability through various means and initiatives
- Contribute to support and drive set logistics and distribution procedures
- Instil a mind-set of continuous improvement individually as well as a team

Health, Safety and Workplace (HSE) Accountabilities
- Promote and participate in the Safety Management System and develop a proactive safety culture.
- Be a role model for working safely and promoting a safe working environment.
- Adhere to safe work procedures and systems in consultation with elected OH&S; Representatives and team members.
- Proactively contribute to the identification and resolution of workplace hazards.
- Work safely at all times.
- Comply with all relevant environmental legislative requirements.
- Actively co

📌 Orders Team Member (Tamil Nadu)
🏢 lactalis india
📍 Tamil Nadu