Job Description – Business & Operations Head / Senior Manager – Payday Lending
Location: Noida / NSP, Delhi
Industry: FinTech / NBFC / Digital Lending / Payday Loans
Experience: 5+ Years in Payday / Short-Term Digital Lending
CTC: Up to ₹16 LPA
Joining: Immediate / Short Notice Preferred
About the Role
We are looking for an experienced Business & Operations Head / Senior Manager with robust hands-on experience in the payday loan / short-term digital lending business. The candidate will be responsible for driving business growth while managing end-to-end lending operations, portfolio performance, collections coordination, customer lifecycle, and operational efficiency.
Key Responsibilities
Own and drive the end-to-end payday loan business and operations.
Develop and execute strategies for loan acquisition, disbursement, repeat customers and portfolio growth.
Manage daily operations across lead generation, verification, underwriting coordination, disbursement, repayment and collections.
Monitor key business metrics including approval rate, disbursement, TAT, repayment rate,



bounce rate, DPD, collection efficiency and profitability.
Work closely with Credit, Risk, Collections, Technology, Product, Marketing and Customer Support teams.
Manage digital lending platforms, LOS/LMS, APIs and third-party vendors/partners.
Identify operational leakages and implement processes to improve conversion, customer quality and portfolio performance.
Drive cost control, productivity and operational efficiency.
Prepare MIS, business dashboards and performance reports for senior management.
Ensure processes are aligned with applicable RBI/NBFC and digital lending compliance requirements.
Build and manage teams, set KRAs/KPIs and drive performance.
Analyse competitor activity and market trends in the payday/short-term loan segment.
Candidate Profile
5+ years of relevant experience in FinTech/NBFC/Digital Lending.
Strong payday loan / short-term loan experience is mandatory.
Proven experie

📌 SR Operation manager or head payday loan (India)
🏢 IND GLOBAL SECURITIES
📍 India