Job Requirements
About the Role
The Senior Operations Specialist – Liability Operations is responsible for managing customer request processing and related operational activities within the Retail Liability Operations function. The role focuses on ensuring smooth transaction execution, process enhancement, automation, and stakeholder coordination. The incumbent will also act as a subject matter expert, manage complex service requests, and contribute to digital initiatives aimed at improving operational efficiency and customer experience.
Key Responsibilities
Primary Responsibilities
Oversee and manage operational activities including transaction processing, account management, reconciliations, and customer service operations.
Ensure efficient and compliant delivery of banking services in line with regulatory standards and internal policies.
Supervise, train, and mentor operational staff to ensure optimal performance and career development.
Identify and implement process improvements, including digitization and automation initiatives.
Liaise with departments such as Risk, Compliance,



IT, and Product to ensure operational alignment and seamless customer service.
Act as a Level 3 or Super Checker for financial and critical transactions/service requests.
Serve as a subject matter expert and individual contributor for specialized processes and digital initiatives.
Secondary Responsibilities
Ensure compliance and resolve complex queries effectively.
Collaborate with Product, Compliance, and other bank stakeholders, as well as external partners.
Act as the first-level escalation point for sub-unit issues.
Manage specialized activities such as testing and transaction monitoring.
What We Are Looking For
Education
Graduation: Graduate in any discipline from a recognized institution.
Post-graduation: Postgraduate in any discipline from a recognized institution.
Experience
Minimum 3 years of relevant experience in retail liability operations or similar functions.
Skills a

📌 Senior Operations Specialist (Thane)
🏢 IDFC FIRST Bank
📍 Thane