*Key Responsibilities:*
- Handle inbound customer interactions via chat with professionalism and empathy
- Understand customer issues and provide accurate, timely resolutions
- Maintain quality, productivity, and customer satisfaction metrics like CSAT/NPS
- Document chat interactions clearly and accurately in internal systems
- Manage multiple chat conversations simultaneously
Requirements
- 0–2 years of customer service experience; chat support preferred
- Solid written communication skills in English with excellent typing accuracy
- Familiarity with CRM tools or chat platforms
- Exposure to healthcare, insurance, or managed care processes is preferred
- Ability to resolve customer queries efficiently with attention to detail