Dear Candidate,
Greetings from Artech Infosystems Hope this mail finds you in good health and spirit.
I am writing this email to notify you that as per our discussion and your concurrence, we need to submit your candidature to our Email Confirmation_ Service Desk _ KPMG and before going ahead we need to have acceptance on below pointers to ensure transparency during the process.
Position: Service Desk/Desktop support
Experience: 1–3 Years
Education: Any Graduation
Location – Bangalore
ServiceDesk / Helpdesk Executive –
We are hiring ServiceDesk and Helpdesk Executives to provide first-level technical support to clients via phone, email, and chat. The role involves logging incidents, troubleshooting hardware/software issues, password resets, ticket tracking, and ensuring timely resolution as per SLAs. Candidates should have strong communication skills, basic knowledge of Windows OS, MS Office, networking fundamentals, and a customer-focused approach. Freshers and experienced candidates are welcome.
Key Responsibilities
- Troubleshooting & Resolution: Diagnosing, fixing,



and testing hardware, software, and peripheral issues (printers, scanners, phones).
- System Setup & Maintenance: Installing, configuring, and upgrading software and hardware for new and existing users
- User Support: Providing prompt, skilled technical support via telephone, email, or in-person.
- Ticketing & Documentation: Managing support requests via IT service desk systems, documenting issues, and maintaining inventory.
- Networking: Monitoring network connections to ensure stability.

Required Skills and Qualifications
- Technical Skills: Strong understanding of Windows/Linux/Mac OS, networking principles, and remote troubleshooting tools (e.g., TeamViewer).
- Experience: Previous experience in a technical support or help desk role is typically required.
- Soft Skills: Excellent verbal/written communication, problem-solving, and time management skills.
- Education: A bachelor's or associate

📌 Servicedesk (Bengaluru)
🏢 Artech Infosystems Private
📍 Bengaluru