The impact you will create on the Job:
- Interacting with customers using the telephone, email, and chat services to resolve support incidents
- Contact and resolve customer issues within the target service level agreements
- Scope and document customer incidents with troubleshooting, root cause, and resolution information
- Follow the internal processes, policies, and guidelines on collaboration, escalation & communication
- Contribute to the internal and external knowledge base for faster resolution of incidents

What do we look for
- Must have minimum experience of 1-3 years in a product support business interacting with English-speaking customers over calls, emails, and chat preferably US-based
- Must have good verbal and written communication skills in the English language.
- Problem-solving skills and valuable troubleshooting acumen
- Passion for technology and aptitude to ramp up on technical and business concepts.
- Be able to work in high visibility, high-pressured scenarios
- Willing to work in rotational 24/7 support shift model, On-call rotation, and work off hours as required




- Good level of familiarity with using ticketing and tech support platforms such as Zendesk, Freshdesk, and Salesforce
- Collaborate across teams to identify root cause for technical issues
- Collaborate and work closely with core engineering teams daily
- Own and drive technical issues through to resolution
- Proficient with technical problem-solving methodologies
- Ability to effectively communicate technical details to all audiences
- Excellent communication and interpersonal skills
- Strong organizational and time management skills

Technology Stack
Frontend:
Must have
- Javascript, HTML5, CSS3, JQuery,

Good to have
- LESS Twitter Bootstrap, Typescript, SASS, Angular JS/ React

Backend:
Must have
- Anyone or more of the following programming languages

Node.js/ Python/ PHP/ JAVA*
- Anyone or more of the following framework

Laravel, Django, Zend, Spring, Hibernate
Database:
Must h

📌 Technical Support Engineer (Bengaluru)
🏢 Netcore Cloud
📍 Bengaluru