Greetings from Infosys BPM Ltd.
We are looking to hire a Senior Quality Manager for an international Customer Service and Service Desk (Voice/chat/email) process at Hinjewadi Phase2, Pune, please find the below job description for your reference, and apply if interested.

Job Description:
Service Delivery Quality team at Infosys BPM is the key Business Accelerator Function providing Quality Control, Assurance, and Improvement support for our client engagements. This dynamic team plays a crucial role in ensuring noise-free and transformational delivery for our global client processes by providing extensive support early in the life cycle of engagement, ensuring Metric health, enhancing engagement maturity, and driving focus on Problem Solving skills, Continuous improvement projects and Business Value perks for our clients.
Quality Team at Infosys BPM is playing a pivotal role working with our global customers to reimagine Business Process Management and Digital operations of the future




We are looking for dynamic and self-motivated Quality managers to augment and be an integral part of this exciting and transformational journey at Infosys IBPM.

Job Requirements:
• Graduate with at least 8 years of overall BPM experience and 5+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations
• Proven Service desk (Voice/chat/email) experience in managing overall effectiveness of IT helpdesk through ticket audits and other Quality Interventions. Added advantage if certified on ITIL methodology
• Experience in leveraging various Industry leading ITSM platforms such as Service Now, CISM and proven expertise in replicating key best practices and reporting from these platforms
• Experience in leveraging industry leading Quality audit platforms such as Verint, NICE or similar tools to drive enhanced user experience and efficiency of the Quality Team
• Experience in managing transition accounts and driving early-stage interventions to en

📌 Senior Quality Manager (Pune)
🏢 Infosys BPM
📍 Pune