What you ll do
Customer CoE Managers lead multiple teams while doing case delivery for clients or IP development. They handle multiple stakeholders while working closely with expert partners, case teams across geographies and industries with focus on M/CX related projects. Managers bring specialized knowledge to MCX product(s) in development of related IP/ tools as well as leading end client/case delivery . They play a key role in driving the team s overall answer, client communication, planning etc.
A manager acts as a strategic Leader who takes responsibility developing team members for key leadership roles in BCN teams. He/she provides feedback and coaches Project Leaders on task execution and role. They provide significant direction and support to resolve complex issues/conflicts and effectively manage client and team . Customer CoE manager would also contribute in other CoE initiatives such as recruiting, training, business strategy etc. He/ she may be required to travel to client or case team locations on need basis




- Leads multiple teams comprising of Project Leaders/ Associates/Analysts to execute multiple cases or IP development simultaneously
- Understand client needs and situations and adapt to case expectations . Show ability to resolve complex issues across work streams.
- Is proficient at identifying and deploying relevant resources and analytical tools while ensuring timely, high quality, error-free analysis and output produced by the team
- Effectively manages client and team meetings and deliver clear and professional presentations to the senior case team members, practice stakeholders across the Bain teams as well as Bain clients.
- Brainstorm with the CoE Director , practice manager, expert partner as required on various strategic aspects for IP/product development as well as CoE learning and career development.
- Provide coaching and mentoring to their teams . Consistently provide responsible feedback in all interactions; recognizes team s

📌 Manager (MCX) - Customer CoE (Delhi)
🏢 Bain Company India
📍 Delhi