Job Description
What You ll Do
- Collaborate with engineering teams to provide feedback and contribute code where needed, enhancing product functionality and resilience.
- Participate in on-call rotations to ensure 24x7 availability of services.
- Design and develop tools to support 24x7 follow-the-sun operations for critical production systems.
- Automate deployment tasks for core products and infrastructure, maintaining a robust automation framework.
- Monitor and optimize the performance of applications on the Guidewire Cloud Platform, ensuring reliability and efficiency.
- Develop and maintain observability tools, metrics, and dashboards, including self-healing mechanisms for increased reliability.
- Foster a culture of reliability by promoting blameless postmortems, SLO tracking, and continuous learning from incidents.
- Proactively identify and address infrastructure issues to minimize business impact.
- Develop system documentation and training materials to empower and educate team members.

Who You Are




- Skilled in programming with Python or Go for building internal tools, CLIs, and APIs; familiarity with Java and Spring Boot is a plus.
- Exceptional troubleshooting skills, with a proactive, critical approach to solving complex issues.
- Proficient in containerization technologies, with hands-on expertise in Docker, Helm, Kubernetes (EKS), CNI, and Ingress networking.
- Solid knowledge of Kubernetes concepts (pods, deployments, services, statefulsets, ingress etc.) and the Operator pattern.
- Experienced with Terraform, including developing and testing complex modules.
- Advanced experience with AWS, including custom tool development using AWS SDK.
- Solid understanding of Single Sign-On (SSO), SAML, and OAuth protocols; experience with Okta is a bonus.
- Skilled in using observability tools such as Prometheus, OpenTelemetry, or Datadog for proactive monitoring.
- Production-At-Scale support background in a heavily microservice-based world.
- Familiar with

📌 Site Reliability Engineer (Bengaluru)
🏢 Guidewire Software
📍 Bengaluru