To Manage Information Security activities and ITSM processes related to Airport IT Operations. To ensure Security, Quality and Compliance of Systems, Services , Processes . To ensure IT Process Alignment with Business and Stakeholder Requirements
Complete Technology support for HES/ MDM/ Peripheral application to Operations team for the said location
ORGANISATION CHART
Head Technology => IT Head => Lead (Applications)
KEY ACCOUNTABILITIES
Accountabilities Key Performance Indicators Business process Documentation and SOP approval from Discom
Coordinating with stakeholders to integrate the applications into the overall business processes.
Lead design and ensure the platform meets all the SLAs measurement requirement.
SAT / SLA Approval of each meter lot from Discom.
Project SLAs should be met on daily / monthly basis.
To conduct monthly SAT for the maximum meter numbers possible by robust coordination with operations team.
HES/MDM/Peripheral applications
1. Leading the planning and execution of integration of all system
2.



System should work to the satisfaction of all the stakeholders.
There should not be any delay in field operations (CI/MI etc) owing to application reasons.
Additional reports, if required, for better monitoring should be developed in respective modules.
Ensuring that adequate security patches are applied, and platform is timely upgraded
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
External: Roles you need to interact with outside the organization to enable success in your day-to-day work Hardware, Software, Communication Tech vendor/partners, Network service providers
INTERNAL INTERACTIONS
Internal: Roles you need to interact with inside the organization to enable success in your day-to-day work Technology Head, Head IT, Operations Head team, Business Team (If required)
FINANCIAL DIMENSIONS
Safeguarding SLA Deductions for GMR
Clear demarcation of the responsibly in case of any field failure
OTHER DIMENSIONS
Minimize client escalat

📌 Junior Manager (Prayagraj)
🏢 GMR Group
📍 Prayagraj