Job Description
Summary
- We re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You ll be inspired by those around you, and you ll be trusted and empowered to go further.
- As a Site Reliability Engineer, you will be part of a team that is passionately automating everything possible to make Guidewire systems run more efficiently. The Platform team is dedicated full time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day. You will be ensuring the reliability of Guidewire s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems.
Platform SREs collaborate closely with Guidewire s core product developers to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Collaborate with development teams to enhance the reliability and efficiency of microservices applications.
- Engage with product development (PD) teams by participating in design reviews and production readiness checks.
- Collaborate with engineering teams, providing product feedback and where necessary contribute code to the product
- Work closely with cross-functional teams to ensure seamless integration of new features and services.
- Analyze data from observability and monitoring tools to improve operational metrics of microservices as well as the entire platform.
- Leverage end-to-end technical expertise gained by engagement with multiple PD teams and analyzing observability data to propose improvements in code and design to improve SLO and prevent incidents.
- Create system documentatio