Arise was founded on a easy but incredibly powerful mission: To change the way the world works. We continuously deliver powerful solutions and drive differentiated results, while making a positive impact on the world we live in. Recognized as a virtual customer experience management pioneer, Arise has been delivering services in the cloud through a network of tens of thousands of independent, virtual customer service, sales, and technical support providers in the United States, Canada, and Europe. Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, Arise is the work-from-home pioneer connecting the world’s biggest brands to the largest network of gig-economy Service Partners in the BPO industry. Come join our team of trailblazers
OUR CORE VALUES:
Relentlessly Pursue Excellence Empower People & Partners Make a Difference
No Boundaries Embrace Possibilities
The Sr. Customer Success Manager will be responsible for ensuring client satisfaction with the Arise platform to enable growth of assigned client relationships.
They will also become a trusted advisor and provide thought leadership to ensure that Arise is well positioned as a critical business partner.
Responsibilities:
* Responsible for operating the client relationship
* Primary relationship will be with Vendor Managers running the client program with an expectation to build secondary relationships with Director level client contacts
* Responsible for demonstrating how use of the Arise platform will create high-value business results through superior virtual solutions
* Responsible for determining compliance to client performance expectations of all vendors that have selected and entered into a contractual agreement to provide service on client program
DELIVER EXCELLENT RESULTS:
* Fully understands the expected financial outcomes of the contract with the client and what actions are required to deliver those outcomes
* Anticipates when outcomes will not be met and performs deep anal