Role Overview

Senior Manager will be responsible for supporting Account Management activities
including account research, solutioning and reporting across EXL’s Healthcare
Provider portfolio. The role will begin in a supporting capacity, with
opportunities to expand into a more client-facing role over time based on
performance.

The role combines account management, presales and solutioning, and account
management & sales operations support. The individual will work closely with
account managers, client executives, sales, solutioning, delivery, operations,
and offshore teams to translate client priorities into practical, executable
solutions while ensuring disciplined reporting, pipeline governance, and
measurable business value.

Account Management

* Support day-to-day account management and client engagement across assigned
healthcare accounts to support client satisfaction, retention, and revenue
growth.
* Develop account intelligence by tracking client priorities, whitespace
opportunities, and competitive positioning across assigned accounts.




* Drive prospecting within assigned accounts by researching target executives,
and creating targeted outreach plans to expand EXL’s footprint.

Solutioning

* Lead presales, solutioning, and client enablement activities aligned with
EXL’s healthcare growth strategy.
* Develop integrated solutions for current revenue pursuits across healthcare
operations, finance and accounting, revenue cycle, data &analytics;, AI and
digital transformation.
* Orchestrate RFP and RFI process across healthcare provider pursuits,
including solution design, stakeholder coordination, and submission
management.

Reporting & Administration

* Maintain and update SFDC records for assigned accounts, opportunities,
contacts, pursuits, and account-level activities.
* Support preparation of weekly, monthly, and quarterly business review
materials for sales and account management teams.
* Maintain data quality across sales and account management trackers,

📌 AVP - Healthcare Growth Office Providers (India)
🏢 EXL
📍 India