KEY RESPONSIBILITIES
The Implementation Consultant is expected to:
Support and execute customer implementation activities, including requirements gathering, solution configuration, documentation, testing, and end-user training, in alignment with defined project scope and delivery standards.
Partner with customers to analyze and interpret business requirements, contributing to solution design within Amtech’s core products while applying relevant industry best practices.
Deliver ERP and industry-specific knowledge transfer to customers using Amtech’s consulting methodology to support successful adoption and long-term value realization.
Contribute to the development and maintenance of standardized training materials, implementation documentation, and supporting delivery assets.
Assist with customer-facing presentations and proposals, supporting implementation delivery, complex engagements, and presales activities as needed.
Proactively identify delivery risks and client issues, escalate appropriately,
and collaborate with internal teams to support timely resolution and achievement of project milestones.
Support Amtech organizational initiatives, including sales cycle support, practice aid development, and continuous improvement of delivery processes and operating procedures.
Provide peer-level mentoring and knowledge sharing within the Implementation Services team to reinforce delivery standards and improve overall implementation quality.
Willingness to travel up to 50% to support customer implementations, training, and onsite project needs.
REQUIRED SKILLS & QUALIFICATIONS
Bachelor’s degree in Computer Science, Packaging, or a related field, or equivalent qualified experience.
5+ years of experience delivering professional services and/or supporting ERP software solutions; experience within the printing or packaging industry strongly preferred.
Strong ability to manage multiple priorities and work effectively across concurrent projects.
Excellent verbal and written