Job Title: Site Reliability Engineering Qualified

Req ID: 61521

Job Function: Software Engineering

Posting Start Date: 10/08/2026

Posting End Date: 18/08/2026

Division: Digital

Job Location: IND-Bengaluru-RMZ Ecoworld

Advertised Salary: Competitive

About The Role

Our ambition is to create brilliant, converged services over the best network, aligning across OR&SM; (Operational Resilience and Service Management), Digital Operations, Fixed Networks and Mobile Operations. The Service Now Platform has a unique position in BT by helping all customer facing units and ensuring outstanding customer experience is delivered through our IT, Fixed and Mobile networks, across all our products.

The SRE role will create, build, and maintain automated deployment pipelines, implement intelligent monitoring and event management solutions, and leverage AIOps capabilities to detect anomalies, anticipate failures, and accelerate incident resolution. Working closely with development, platform engineering, security, and operations teams,



the engineer will drive continuous improvement across the software delivery lifecycle, enabling faster and safer releases while maintaining high service reliability.

Key responsibilities include managing CI/CD pipelines, automating infrastructure and operational processes, improving observability through metrics, logs and traces, developing self-healing capabilities, analysing system performance, helping incident and problem management processes, and championing reliability engineering best practices. The role also contributes to cloud platform optimisation, DevSecOps adoption, and the implementation of service level objectives (SLOs), service level indicators (SLIs), and error budgets.

What You’ll Be Doing

 Actively lead the ServiceNow platforms across BT, proactive monitoring of system health and performance resolution of system defects, delivery of service requests

 Capable for full ownership, innovation, and continuous improvement of

📌 Site Reliability Engineering Professional (Bengaluru)
🏢 BT Group
📍 Bengaluru