Desired Competencies (Technical/Behavioral Competency)
Must-Have
Minimum 5 mandate details are mandate with two or 3 liners
1. Strong Knowledge in ServiceNow development
2. Robust knowledge in ITSM Module
3. Strong Knowledge in CMDB
4. Strong knowledge in ITOM Module
5. Utilizing flow designer for ServiceNow.
Good-to-Have
Minimum 2 mandate details are mandate with two or 3 liners
1. how to prepare design documentation for ServiceNow forms.
2. catalog development.
3. flow designer in ServiceNow.
SN
Role descriptions / Expectations from the Role
1 Provide architectural and design oversight to ensure all solutions are fit for purpose and use.
2 Understand the current “as is processes” and deliver toolset changes based on upcoming process changes.
3 Customization or development of enhancement requests for existing ITSM/ITOM tools and processes
4 Work closely with BA’s, Architects, Testing team and process teams.
5 Take respective ownership as an individual contributor throughout the project lifecycle.