AT&T; is hiring a Tier 2 Application Support Engineer to manage complex escalations and drive technical stability across enterprise integration, messaging, and event-driven platforms. This role combines deep troubleshooting, root cause analysis, compliance execution, and onboarding/project support across production and non-production landscapes in on-prem and Azure environments.
Key Responsibilities
Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, setting issues, and C2W events.
Resolve complex issues and lead root cause analysis, trend investigation, and improvement ticket creation.
Support iTrack work requests, consulting tickets, and platform-aligned project deliverables.
Provide additional C2W support when engaged by Tier 1.
Execute compliance-related support tasks including CCRC, AT&T; Cybersecurity Scorecard, and SOX support activities.
Manage SSL certificate lifecycle support and remediation execution.
Execute Golden Image and on-prem OS updates for existing VMs.
Perform application installations and upgrades (outside monitoring/alerting platform scope handled by SRE).
Support production/non-production setup and operations in Azure and on-prem environments.
Support new client onboarding and implementation projects for enterprise integration and messaging services.
Partner with architects and developers to analyze requirements and recommend technical options.
Gather and publish monthly application and operational metrics.
Manage ITAP data requirements and ensure operational governance.
Review and validate Tier 1 SOPs; create and maintain Tier 2/client SOPs.
Raise Tier 3 tickets for platform/tooling enhancements and monitoring-gap remediation.
Required Qualifications / Must-Have Skills
4+ years of experience in application production support, integration support, or platform support.
Strong troubleshooting skills across
📌 Tier 2 Production Support Engineer (Hyderabad)
🏢 Prodapt
📍 Hyderabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.