Company:A Large Global Organization
Key Skills: Project Management, Stakeholder Management, Communications, Contact Center AI, Automation, Chatbots, User Experience, CRM, Natural Language Processing, Machine Learning, AI Agents
Roles and Responsibilities:
Own project planning, execution, and delivery for contact center automation and chatbot programs.
Coordinate requirements, solution scope, and rollout plans with contact center operations, product, and technology teams.
Track milestones, risks, dependencies, and delivery timelines; drive issue resolution to keep programs on track.
Ensure chatbot and automation use cases align with customer experience goals and operational workflows.
Manage stakeholder communication and governance throughout the project lifecycle.
Skills Required:




12+ years of relevant experience in project management for contact center automation and/or conversational solutions
Strong experience in Project Management.
Hands-on experience in Contact Center Automation and Chatbot implementations.
Experience delivering customer experience (CX) programs.
Robust stakeholder management and cross-functional coordination skills.
Knowledge of CRM systems.
Understanding of Natural Language Processing (NLP) and AI-based conversational solutions.
Excellent communication, planning, and problem-solving skills.
Education: Bachelor's Degree in Computer Science or related field

📌 Project Manager (Chennai)
🏢 MyCareernet
📍 Chennai