About the Role

Study how the business runs, find where processes break, design the right solution, and work with the teams to put it in place.
Real estate development runs across land, approvals, design, procurement, contractors, sales, CRM and handover. From the CEO’s Office you get a view of the full chain and the mandate to improve it. The role is measured by what actually changed in the business, not by follow-ups made or trackers maintained.

Key Responsibilities

Process Improvement
• Map key business processes and identify gaps. Diagnose root causes using process mapping, data analysis and discussions with site and functional teams.
• Design the improved process: the to-be flow, decision rights, approvals, controls and turnaround times.
• Build the case for change with baseline numbers, expected impact and effort required.
• Benchmark how leading developers and PMCs solve the same problem, and adapt what fits.
Implementation & Change Management
• Own rollout end to end: pilot, refine and scale,



working alongside the function until the recent way of working becomes the default.
• Work with functional, project and site teams, understand their constraints, and co-design so the solution is adopted.
• Convert the change into usable tools: SOPs, checklists, formats, DOAs, system workflows and training.
• Track adoption after go-live and correct course. A process is done only when it holds without supervision.

MIS & Decision Support
• Analyse data and build the MIS and dashboards that give the CEO visibility on project, sales, cost and other key metrics without chasing information.
• Present findings as clear recommendations with options and a point of view, and support business cases and feasibility reviews.
Systems & Digitisation
• Improve use of the ERP and project management systems by closing gaps between how they are configured and how the business needs to work.
• Drive functional workstreams on system implementation and upgrades: requirements, process mapping

📌 Business Excellence (India)
🏢 Vianaar Homes
📍 India