Manager - Customer Success & Acct Mgmt (Pune)

Manager - Customer Success & Acct Mgmt (Pune)

13 Aug
|
Gsource Technologies
|
Pune

13 Aug

Gsource Technologies

Pune

About Us

Gsource Technologies helps companies and individuals who value quick, accurate, and comprehensive results. The versatility of our computer-assisted processes and technologies means that we can serve clients from a range of industries, including architects, product developers, land surveyors, civil engineers, structural engineers, fabricators, general contractors, and more. The list of engineering, design & geospatial companies able to benefit from technology services is enormous, and we’re out to serve those looking for top quality results.

Job Description

We are seeking an experienced Key Accounts Manager to oversee customer success, account management, and daily deliverable management for

assigned accounts. This role involves managing existing clients, maintaining daily communications, ensuring timely and accurate delivery of client deliverables, and driving business growth through recurring accounts.

The Account Manager will coordinate closely with the respective engineering or architectural departments responsible for producing the CAD and BIM drawings,



ensuring that all deliverables meet the client’s specifications and deadlines.

Additionally, you will work with Sales, Operations, Project Management, Contracting, and management teams to ensure successful metrics for the accounts.

Job Title : Accounts Manager

Department: Customer Success & Account Management

Roles & Responsibilities

Customer Success & Relationship Management

Develop and maintain strong, long-term relationships with key clients, serving as their primary point of contact.
Understand customer needs, goals, and pain points to provide tailored solutions that drive value.
Proactively engage with customers to ensure product adoption, satisfaction, and retention.
Conduct regular business reviews and customer check-ins to assess performance and growth opportunities.

Account Growth & Revenue Expansion

Identify upsell and cross-sell opportunities within existing accounts to maximize re

📌 Manager - Customer Success & Acct Mgmt (Pune)
🏢 Gsource Technologies
📍 Pune

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