MINIMUM QUALIFICATIONS:

* Bachelor's degree in Human-Computer Interaction (HCI), Psychology, or a
related field, or equivalent practical experience.
* 6 years of experience in an applied Qualitative UX Research or a similar
role.
* Experience with research methods (e.g., usability, studies, contextual
inquiries, 1:1 interviews, unmoderated research studies).

PREFERRED QUALIFICATIONS:

* Master's degree or PhD in Human-Computer Interaction, Cognitive Science,
Statistics, Psychology, Anthropology, or related fields.
* Experience with research methods (e.g., participatory research, conducting
surveys, contextual inquiries, diary studies, unmoderated research studies).
* Experience analyzing user behavior in B2B contexts, enterprise software, CRM
platforms, or support tooling.
* Expertise in utilizing AI technologies across the end-to-end research
lifecycle from project scoping and study design to data analysis and
reporting to drive efficiency and depth of insights.
* Ability to influence product decisions and strategy with insights and user
data.

ABOUT THE JOB:





As a researcher in Customer Engagement (CE) you will be an advocate for both the
Google customer and our internal users who make outstanding support experiences
possible. Empower Google to intelligently engage customers and help them succeed
at scale. You will focus on the customer empower Google’s customers and the
Googlers who serve them. Focus on Ads and the Ads-supported consumer space. You
will bring transformational changes with AI Partner with ML/AI teams to reduce
tedium and increase velocity, allowing users to focus on human-only nuances and
perspectives. You will drive broader adoption, resulting in a better
understanding of Google’s customers which powers insightful suggestions and
helps our customers achieve success.

This role works on a program that evaluates current AI experiences and sets the
direction for both near-term improvements and the long-term goal for support
experiences. Collecting and a

📌 Senior User Experience Researcher, Google Ads (Hyderabad)
🏢 Google
📍 Hyderabad