About the Role
EXC Managed Services (“EXC MS”) is ElevenX Capital’s multi-service operating company, delivering IT managed services, marketing services, website-building/digital services, and talent acquisition services to clients. EXC MS is seeking a versatile, hands-on Chief Operating Officer to run day-to-day operations across IT Operations, Marketing, Website-Building Services, and Talent Acquisition — translating strategy into disciplined execution, owning P&L; performance, and building a scalable, multi-service organization.
The COO reports to the President of EXC Managed Services, who in turn reports into Xforce. This is a hands-on operating role for a leader who has run diversified service lines under one roof, is comfortable carrying a sales quota alongside operational duties, and can move fluidly between strategic planning and day-to-day delivery management.
Key Responsibilities
Operational Leadership & P&L; Ownership
Own full P&L; accountability for EXC Managed Services, including budgeting, forecasting, margin management, and cost discipline across all service lines.




Translate the President’s strategic priorities into executable operating plans, KPIs, and quarterly business reviews.
Standardize processes, reporting, and governance across IT Operations, Marketing, Website-Building Services, and Talent Acquisition to ensure consistent quality and accountability.
Identify shared-services and cross-sell opportunities across service lines (e.g., IT clients as website-build prospects, TA clients as marketing prospects).
Represent EXC MS operating performance to the President and, as needed, to Xforce leadership.
Other Duties as assigned.
IT Operations & Managed Services Delivery
Oversee IT infrastructure, systems architecture, cybersecurity posture, and helpdesk/managed-services delivery for EXC MS clients.
Ensure SLA adherence, uptime, and service-quality benchmarks are consistently met across the managed IT portfolio.
Drive automation, ticketing, and systems in

📌 Chief Operating Officer(5:30 PM to 02:30 AM IST)-Gurgaon (Gurugram)
🏢 EXC Managed Services
📍 Gurugram